Remote: Manager, Customer Analytics & Insights

Jazz Pharmaceutical; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401k retirement plan

Paid vacation

Job summary

Jazz Pharmaceuticals seeks a Manager of Customer Analytics & Insights to deliver data-driven insights that support franchise strategy and performance tracking. You will conduct secondary data analyses, support primary market research, and translate findings into actionable recommendations in a matrixed organization.

This role collaborates across Commercial, Medical, and Market Access, aligning data sources and frameworks while driving continuous improvement in research processes and tools.

Qualifications

• Experience analyzing secondary pharmaceutical data sources (claims, EHR/EMR, etc.).
• Strong proficiency with primary market research methodologies (qualitative & quantitative).
• Proficiency with analytics and visualization tools (Power BI, Tableau, Excel, SQL, Python, R, SAS).
• Experience with pharma datasets (IQVIA DDD, Xponent, patient claims data).
• Structured problem-solving to translate questions into actionable insights.
• Collaborative, self-starting team player in a fast-paced matrix environment.

Responsibilities

• Analyze secondary data sources (claims, EHR/EMR, specialty pharmacy, Rx, CRM).
• Synthesize insights across data sources to inform brand planning and lifecycle strategy.
• Develop standardized dashboards, reports, and analytical tools.
• Support data quality and alignment across data sources and outputs.
• Design and execute qualitative and quantitative market research.

Skills

Secondary data analytics

Market research methodologies

Data visualization

SQL

Python

R

SAS

Pharma datasets

Structured problem-solving

Collaborative teamwork

Education

Bachelor's degree in quantitative/scientific/business

4–6+ years analytics/market research/consulting

MBA or related graduate degree (preferred)

Tools

Power BI

Tableau

Excel

SQL

Python

R

SAS

Job description

Jazz Pharmaceuticals seeks a Manager of Customer Analytics & Insights to deliver data-driven insights that support franchise strategy and performance tracking. You will conduct secondary data analyses, support primary market research, and translate findings into actionable recommendations in a matrixed organization.

This role collaborates across Commercial, Medical, and Market Access, aligning data sources and frameworks while driving continuous improvement in research processes and tools.