Remote Customer Analytics & Insights Manager

Biopharma Careers; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

401k

Paid time off

Job summary

Jazz Pharmaceuticals is seeking a Manager, Customer Analytics & Insights to lead secondary data analytics, support primary market research, and translate findings into actionable recommendations that inform brand strategy and lifecycle planning.

You will synthesize insights across claims, EHR/EMR, payer and CRM data, develop dashboards, and partner with Commercial, Medical, and Market Access teams in a fast-paced, matrixed environment.

Qualifications

• Experience analyzing secondary pharmaceutical data sources such as claims and EHR/EMR.
• Strong proficiency with primary market research methodologies, including qualitative and quantitative approaches.
• Proficiency with analytics, visualization, and querying tools (Power BI, Tableau, Excel, SQL, Python, R, or SAS).
• Experience with pharma datasets (IQVIA DDD, Xponent, patient claims data).
• Structured problem-solving skills and collaborative teamwork in a fast-paced matrixed organization.

Responsibilities

• Conduct in-depth analysis of secondary data sources (claims, EHR/EMR, specialty pharmacy, Rx, CRM).
• Synthesize insights across data sources to inform brand planning, lifecycle strategy, and performance optimization.
• Design and execute qualitative and quantitative primary market research.
• Interpret and communicate research findings to cross-functional stakeholders.
• Collaborate with Commercial, Medical, and Market Access teams to deliver integrated insights.

Job description

Jazz Pharmaceuticals is seeking a Manager, Customer Analytics & Insights to lead secondary data analytics, support primary market research, and translate findings into actionable recommendations that inform brand strategy and lifecycle planning.

You will synthesize insights across claims, EHR/EMR, payer and CRM data, develop dashboards, and partner with Commercial, Medical, and Market Access teams in a fast-paced, matrixed environment.