Remote Customer Analytics & Insights Manager

Jazz Pharmaceuticals; California, Northern (PA, KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Jazz Pharmaceuticals is seeking a Manager, Customer Analytics & Insights to deliver data-driven insights supporting franchise strategy and decision-making. You will conduct secondary analyses, support primary market research, and translate findings into actionable recommendations for cross-functional partners.

The role requires strong analytics, market research expertise, and collaboration within a matrixed organization to improve customer experience outcomes across HCPs, patients, and payers.

Qualifications

• Bachelor’s degree in a quantitative, scientific, business, or related field required.
• 4 to 6+ years of progressive experience in analytics, market research, or consulting.
• Advanced degree (MBA or relevant graduate degree) preferred.
• Experience with pharma/healthcare datasets preferred.

Responsibilities

• Conduct secondary data analytics and synthesize insights across data sources.
• Design and execute primary market research (qualitative & quantitative).
• Interpret findings and translate into clear implications for brand strategy.
• Collaborate with cross-functional teams to support portfolio performance.

Skills

Data analytics

Market research

Collaboration

Problem solving

Proficiency with analytics tools

Education

Bachelor’s degree

MBA or graduate degree preferred

Tools

Power BI

Tableau

Excel

SQL

Python

R

SAS

Job description

Jazz Pharmaceuticals is seeking a Manager, Customer Analytics & Insights to deliver data-driven insights supporting franchise strategy and decision-making. You will conduct secondary analyses, support primary market research, and translate findings into actionable recommendations for cross-functional partners.

The role requires strong analytics, market research expertise, and collaboration within a matrixed organization to improve customer experience outcomes across HCPs, patients, and payers.