Remote: Senior Manager, Customer Analytics & Insights

Jazz Pharmaceuticals; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work option

Job summary

Jazz Pharmaceuticals is a global biopharma company focused on developing medicines for sleep disorders, epilepsy, oncology, and neuroscience. The Manager, Customer Analytics & Insights, leads secondary data analytics, supports primary research, and translates findings into actionable recommendations in a matrixed environment.

The role emphasizes building dashboards, informing brand strategy, and collaborating with Commercial, Medical, and Market Access teams to drive customer-centric insights

Qualifications

• Bachelor's degree in a quantitative, scientific, business, or related field required.

Responsibilities

• Conduct in-depth analysis of secondary data sources (claims, EHR/EMR, specialty pharmacy, Rx, CRM, media/omnichannel ecosystem).
• Synthesize insights across data sources to inform brand planning and lifecycle strategy.
• Apply advanced analytics and segmentation to identify drivers and opportunities.
• Develop dashboards, reports, and tools for ongoing monitoring of brand and portfolio performance.
• Support data quality and alignment across data sources.

Education

Bachelor's degree in quantitative, scientific, business, or related field

MBA or relevant graduate degree (preferred)

4 to 6+ years of analytics/market research/consulting

Healthcare/pharma industry experience (preferred)

Tools

Power BI

Tableau

Excel

SQL

Python

R

SAS

Job description

Jazz Pharmaceuticals is a global biopharma company focused on developing medicines for sleep disorders, epilepsy, oncology, and neuroscience. The Manager, Customer Analytics & Insights, leads secondary data analytics, supports primary research, and translates findings into actionable recommendations in a matrixed environment.

The role emphasizes building dashboards, informing brand strategy, and collaborating with Commercial, Medical, and Market Access teams to drive customer-centric insights