Remote Luxury Travel Concierge | Flexible Schedule

The Claros Travels; San Jose (CA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

100% remote

Growth opportunities

Industry discounts

Ongoing training

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about hospitality and delivering exceptional customer experiences. You will communicate across channels, manage bookings, and help clients create memorable itineraries from anywhere with a flexible schedule.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, services, and policies
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after their journeys to ensure a positive experience
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach
• Maintain accurate records and update internal systems and booking platforms as required

Skills

Communication

Customer service

Organizational skills

Tech-savvy

Multitasking

Hospitality

Tools

Booking systems

CRM software

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about hospitality and delivering exceptional customer experiences. You will communicate across channels, manage bookings, and help clients create memorable itineraries from anywhere with a flexible schedule.