Remote Luxury Travel Concierge - Client Services

The Claros Travels; Honolulu (HI); Remote; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

100% remote work environment

Training and professional development

Industry perks and discounts

Collaborative team culture

Zusammenfassung

The Claros Travel is seeking a remote Luxury Customer Service Representative to support our growing client base with reservations, itinerary coordination, and service arrangements. You will ensure every client receives personalized attention before, during, and after their experience, thriving in a fast-paced, customer-focused environment.

This fully remote role requires exceptional communication, independence, and strong organizational skills, with proficiency in booking systems and digital

Qualifikationen

• Strong communication and interpersonal skills.
• Previous customer service experience required (luxury service or hospitality preferred).
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Aufgaben

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Kenntnisse

Strong communication

Interpersonal skills

Independent work

Organizational skills

Tech-savvy

Tools

Booking systems

CRM software

Digital communication tools

Jobbeschreibung

The Claros Travel is seeking a remote Luxury Customer Service Representative to support our growing client base with reservations, itinerary coordination, and service arrangements. You will ensure every client receives personalized attention before, during, and after their experience, thriving in a fast-paced, customer-focused environment.

This fully remote role requires exceptional communication, independence, and strong organizational skills, with proficiency in booking systems and digital