Remote Luxury Concierge for Reservations & Client Experience

The Claros Travels; Santa Ana (CA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

100% remote work environment

Training and professional development

Industry perks and discounts

Supportive team culture

Job summary

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with luxury reservations, itinerary coordination, and service arrangements, delivering a high level of personalized support before, during, and after their experience.

This role is ideal for someone who thrives in a fast-paced, customer-focused environment and can work independently from a remote setting, providing exceptional service and seamless communication with clients.

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service experience required (luxury service or hospitality preferred).
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Responsibilities

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Skills

Communication skills

Customer service

Remote work

Organization

Tech proficiency

Tools

Booking systems

CRM tools

Job description

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with luxury reservations, itinerary coordination, and service arrangements, delivering a high level of personalized support before, during, and after their experience.

This role is ideal for someone who thrives in a fast-paced, customer-focused environment and can work independently from a remote setting, providing exceptional service and seamless communication with clients.