Remote Luxury Travel Concierge & Client Experience

manatal-264; Chicago (IL); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Growth opportunities

Travel perks

Training

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to guide clients from initial inquiry through post-trip follow-up, ensuring a seamless, personalized journey.

You will respond promptly to inquiries, assist with luxury bookings, and provide destination information while maintaining meticulous records and delivering an exceptional client experience in a 100% remote environment.

Qualifications

• Excellent verbal and written communication.
• Strong customer service background in travel, hospitality, or service.
• Highly organized with strong attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solutions oriented thinking.
• Maintain clear documentation and update booking systems as required.

Skills

Communication skills

Customer service

Attention to detail

Tech savvy

Multitasking

Travel enthusiast

Tools

Booking platforms

CRM systems

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to guide clients from initial inquiry through post-trip follow-up, ensuring a seamless, personalized journey.

You will respond promptly to inquiries, assist with luxury bookings, and provide destination information while maintaining meticulous records and delivering an exceptional client experience in a 100% remote environment.