Remote Luxury Travel Concierge — Customer Experience

manatal-264; Bellevue (WA); Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

100% remote work environment

Flexible scheduling options

Opportunities for professional growth

Access to travel perks and industry-?e

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to guide clients through every step of their travel journey. This remote role emphasizes personalized, high-quality service from initial inquiry to post-trip follow-up.

The ideal candidate is detail-oriented and passionate about travel, hospitality, and creating memorable client experiences, with strong communication and organizational skills to manage bookings efficiently.

Qualifications

• Excellent verbal and written communication.
• Strong customer service background in travel, hospitality, or service-related experience preferred.
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Skills

Communication

Customer service

Organization

Tech proficiency

Proactive

Travel passion

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to guide clients through every step of their travel journey. This remote role emphasizes personalized, high-quality service from initial inquiry to post-trip follow-up.

The ideal candidate is detail-oriented and passionate about travel, hospitality, and creating memorable client experiences, with strong communication and organizational skills to manage bookings efficiently.