Remote Luxury Travel Experience Consultant

manatal-264; Charlotte (NC); Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

100% remote work environment

Flexible scheduling options

Access to travel perks and discounts

Professional development and training

Supportive team culture

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to guide clients from initial inquiry through post-trip follow-up, ensuring a seamless, personalized journey.

This remote role suits detail-oriented, service-driven travel professionals who thrive in hospitality and aim to create exceptional client experiences, handling bookings, destination information, and proactive, empathetic support to ensure satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background (travel, hospitality, or service-related experience preferred).
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Skills

Communication

Customer Service

Detail Orientation

Tech-Savvy Booking Systems

Multitasking

Travel Passion

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to guide clients from initial inquiry through post-trip follow-up, ensuring a seamless, personalized journey.

This remote role suits detail-oriented, service-driven travel professionals who thrive in hospitality and aim to create exceptional client experiences, handling bookings, destination information, and proactive, empathetic support to ensure satisfaction.