Remote Luxury Travel Experience Concierge

manatal-264; Arlington (VA); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

100% remote work environment

Flexible scheduling options

Opportunities for professional growth

Access to travel perks and industry

Access to travel perks and industry

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout their travel journey, from initial inquiry through post-trip follow-up, in a 100% remote role. This position emphasizes delivering a seamless, personalized, and high-quality experience for every client.

This is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and crafting exceptional client experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background (travel, hospitality, or service-related experience preferred).
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Skills

Excellent communication

Customer service

Highly organized

Tech-savvy

Multitasking

Travel passion

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout their travel journey, from initial inquiry through post-trip follow-up, in a 100% remote role. This position emphasizes delivering a seamless, personalized, and high-quality experience for every client.

This is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and crafting exceptional client experiences.