Remote Luxury Travel Concierge - Customer Experience Pro

manatal-264; Phoenix (AZ); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel perks

Training & development

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to guide clients from initial booking through post-trip follow-up, delivering a seamless, personalized experience.

This remote, client-facing role rewards detail-orientation, hospitality passion, and strong communication as you handle bookings, provide destination info, and resolve issues with professionalism.

Join a team with training, travel perks, and growth opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background (travel, hospitality, or service-related experience preferred).
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Tech-savvy

Proactive

Travel enthusiasm

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to guide clients from initial booking through post-trip follow-up, delivering a seamless, personalized experience.

This remote, client-facing role rewards detail-orientation, hospitality passion, and strong communication as you handle bookings, provide destination info, and resolve issues with professionalism.

Join a team with training, travel perks, and growth opportunities.