Remote Luxury Travel Concierge — Client Experience

manatal-264; San Antonio (TX); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel perks

Professional development

Team culture and training

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience. This remote role suits someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Join a team that values proactive communication, expert destination knowledge, and proactive follow-up to ensure every trip exceeds

Qualifications

• Excellent verbal and written communication
• Strong customer service background in travel or hospitality is preferred
• Highly organized with strong attention to detail
• Comfortable using technology and learning new booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Skills

Communication skills

Customer service

Organization

Tech savviness

Multitasking

Travel passion

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience. This remote role suits someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Join a team that values proactive communication, expert destination knowledge, and proactive follow-up to ensure every trip exceeds