Remote Luxury Travel Concierge — Client Experience

manatal-264; Philadelphia (Philadelphia County); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Professional growth

Travel perks and discounts

Team training

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized travel experience.

This 100% remote role offers flexible scheduling, opportunities for professional growth within the agency, access to travel perks and discounts, and a supportive team culture with ongoing training.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background in travel, hospitality, or related service areas.
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes and requests.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Follow up with clients before and after travel for a positive experience.
• Address client concerns with empathy and solutions.
• Maintain documentation and update booking systems.

Skills

Communication

Customer service

Organization

Tech skills

Proactive

Travel enthusiasm

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized travel experience.

This 100% remote role offers flexible scheduling, opportunities for professional growth within the agency, access to travel perks and discounts, and a supportive team culture with ongoing training.