Luxury Travel Concierge - Remote Client Experience Pro

manatal-264; Dallas (TX); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients from initial inquiry through post-trip follow-up in a fully remote role. You will handle luxury and leisure bookings, provide up-to-date travel requirements, and coordinate itineraries with a focus on personalized service.

Strong communication and organizational skills are essential, with a passion for creating memorable travel experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background (travel, hospitality, or service-related experience preferred).
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Skills

Communication skills

Customer service

Organizational skills

Tech-savvy

Multitasking

Travel passion

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients from initial inquiry through post-trip follow-up in a fully remote role. You will handle luxury and leisure bookings, provide up-to-date travel requirements, and coordinate itineraries with a focus on personalized service.

Strong communication and organizational skills are essential, with a passion for creating memorable travel experiences.