Remote Luxury Travel Concierge - High-Touch Reservations

The Claros Travels; Louisville (KY); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Training and development opportunities

Remote work environment

Job summary

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will handle luxury reservations, itinerary coordination, and client communications with a high-touch approach.

Work from anywhere in our remote setup, delivering seamless support before, during, and after each experience while maintaining accuracy and timely updates in internal systems. Training and development opportunities are provided, and you will collaborate with a supportive team to ensure

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service experience required (luxury service or hospitality preferred).
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Responsibilities

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Skills

Customer service

Communication

Remote work

Organization

Job description

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will handle luxury reservations, itinerary coordination, and client communications with a high-touch approach.

Work from anywhere in our remote setup, delivering seamless support before, during, and after each experience while maintaining accuracy and timely updates in internal systems. Training and development opportunities are provided, and you will collaborate with a supportive team to ensure