Remote Luxury Travel Concierge

The Claros Travels; Minneapolis (MN); A distancia; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Training and development

Industry perks

Collaborative team culture

Descripción de la vacante

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with luxury reservations, itineraries, and service arrangements, delivering personalized support before, during, and after their experiences.

Join a fast-paced, customer-focused environment that emphasizes accuracy, clear communication, and proactive problem-solving while working 100% remotely from the United States.

Formación

• Strong communication and interpersonal skills.
• Previous customer service experience, luxury service or hospitality preferred.
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Responsabilidades

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Conocimientos

Strong communication

Interpersonal skills

Independent work

Organizational skills

Detail-oriented

Herramientas

Booking systems

CRM / internal systems

Digital communication tools

Descripción del empleo

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with luxury reservations, itineraries, and service arrangements, delivering personalized support before, during, and after their experiences.

Join a fast-paced, customer-focused environment that emphasizes accuracy, clear communication, and proactive problem-solving while working 100% remotely from the United States.