Epic Ascent Luxury Guest Concierge

Vail Resorts; Missouri; Remote; USD 33,000 - 38,000; Full time

Benefits offered by this job

Ski passes

Employee discounts on lodging, food, &

401(k)

Employee Assistance Program

Training & development

Job summary

Vail Resorts is seeking an Epic Ascent Concierge Agent to deliver elevated guest experiences from booking through departure. This remote-capable role supports ski and snowboard school guests, coordinating private lessons and experiences while partnering with multiple departments to ensure seamless execution.

Ideal candidates have 3–5 years in concierge or hospitality, strong communication, and a passion for premium guest service.

Qualifications

• 3–5 years relevant experience; preferred as a concierge or in a hospitality setting.
• Strong verbal and written communication skills; ability to engage guests and coordinate across departments.
• Proven ability to deliver personalized, high-touch service to premium guests.

Responsibilities

• Deliver elevated, personalized guest experiences by creating meaningful connections and modeling Epic Service.
• Act as the primary point of contact for ski and snowboard school guests, instructors, and internal support needs, providing concierge-level service and professional communication.
• Coordinate private lesson and specialty product logistics, including booking support, lesson routing, meeting location confirmation, and operational support.
• Take ownership of the guest experience by resolving escalated or complex issues with sound judgment and empathy.
• Partner with Product Sales & Services, Ski & Snowboard School, Resort Operators, and leadership teams to ensure seamless guest experiences.
• Manage operational workflows, tracking tools, and guest records to ensure accuracy and continuity of service.
• Monitor daily operations and identify service risks, guest concerns, and workflow challenges; escalate as needed.
• Execute accurate point-of-sale transactions, including guest profile management, payments, adjustments, exchanges, and order fulfillment.
• Enhance the guest experience by recommending products, services, and upgrades that align with guest needs.

Skills

Concierge experience

Hospitality service

Communication skills

Job description

Vail Resorts is seeking an Epic Ascent Concierge Agent to deliver elevated guest experiences from booking through departure. This remote-capable role supports ski and snowboard school guests, coordinating private lessons and experiences while partnering with multiple departments to ensure seamless execution.

Ideal candidates have 3–5 years in concierge or hospitality, strong communication, and a passion for premium guest service.