Remote Epic Ascent Concierge: Luxury Guest Experience

Vail Resorts; Crystal Bay (NV); Remote; USD 33,000 - 38,000; Full time

Benefits offered by this job

Ski/Mountain Perks

Employee discounts on lodging, food, &

Job summary

Vail Resorts in United States (remote-ready) is seeking an Epic Ascent Concierge Agent for the Winter Seasonal period. This role coordinates private lessons and premium experiences, delivering elevated service from pre-arrival planning to on-mountain support and post-visit follow-up.

You will partner across departments to craft seamless guest journeys, manage bookings, and ensure flawless execution while adapting to a dynamic resort environment.

Qualifications

• 3-5 years relevant experience; preferred as a concierge or in a hospitality setting.
• Ability to deliver personalized, high-touch service, building trust and creating memorable experiences for premium guests.
• Ability to anticipate guest needs, manage multiple requests simultaneously, and coordinate across departments to ensure a frictionless experience.
• Strong verbal and written communication skills with the ability to engage guests, influence partners, and serve as a trusted single point of contact from booking through departure.
• Experience working remotely and navigating multiple technology platforms to perform work is preferred.

Responsibilities

• Deliver elevated, personalized guest experiences by creating meaningful connections and modeling Vail Resorts' commitment to Epic Service.
• Act as the primary point of contact for ski and snowboard school guests, instructor, and internal support needs, providing concierge-level service and professional communication through phone, email, text, and in-person interactions.
• Coordinate private lesson and specialty product logistics, including booking support, lesson routing, meeting location confirmation, and operational support.
• Take ownership of the guest experience by resolving escalated or complex issues with sound judgment, empathy, and a solution-oriented approach while partnering with leadership and cross-functional teams as needed.
• Partner closely with Product Sales & Services, Ski & Snowboard School, Resort Operators, and leadership teams to ensure seamless execution of guest experiences.
• Manage operational workflows, tracking tools, and guest records to ensure accuracy, accountability, and continuity of service.
• Monitor daily operations and proactively identify service risks, guest concerns, and workflow challenges, and escalating issues appropriately.
• Execute accurate point-of-sale transactions, including guest profile management, payments, adjustments, exchanges, and order fulfillment.
• Enhance the guest experience by recommending products, services, and upgrades that align with guest needs and maximize their resort experience.
• Maintain current knowledge of resort products, policies, and Ski & Snowboard School operations, serving as a resource for guests and team members.
• Contribute to a safe, organized, and high-performing work environment through daily operational support, workspace readiness, and adherence to company policies and procedures.
• Demonstrate flexibility, accountability, and a team-first mindset by supporting evolving business needs and performing other duties as assigned.

Skills

Concierge experience

Hospitality

Communication skills

Multitasking

Remote work experience

Tools

Booking systems

CRM systems

Job description

Vail Resorts in United States (remote-ready) is seeking an Epic Ascent Concierge Agent for the Winter Seasonal period. This role coordinates private lessons and premium experiences, delivering elevated service from pre-arrival planning to on-mountain support and post-visit follow-up.

You will partner across departments to craft seamless guest journeys, manage bookings, and ensure flawless execution while adapting to a dynamic resort environment.