Remote Premium Ski Concierge for Private Lessons

Vail Resorts; Heber (UT); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Employee Assistance Program

Training and professional development

Health, dental, and vision insurance (

eligible seasonal after 500 hours)

Job summary

Vail Resorts is hiring an Epic Ascent Concierge Agent in the Product Sales & Services team to deliver elevated guest experiences from booking through departure. You will coordinate private lessons, specialty experiences, and day-of logistics for ski and snowboard school guests, acting as a central resource for guests, instructors, and resort partners.

This winter seasonal, full-time role emphasizes proactive service, clear communication, and the ability to manage multiple tasks across

Qualifications

• Previous concierge or hospitality experience preferred.
• Ability to deliver high-touch, personalized service.
• Strong written and verbal communication skills.
• Attention to detail and high work standards.
• Comfort with remote work and using multiple tech platforms.
• Ability to adapt in a fast-paced, guest-focused environment.

Responsibilities

• Serve as the main contact for ski & snowboard school guests, instructors, and staff.
• Coordinate private lessons and specialty product logistics.
• Manage guest records, bookings, payments, and day-of operations.
• Monitor operations, identify risks, and escalate issues.
• Maintain knowledge of resort products and policies.
• Support a safe, organized, high-performing work environment.
• Collaborate across departments to meet evolving business needs.

Skills

Concierge experience

Hospitality service

Verbal & written communication

Attention to detail

Remote work experience

Customer service

Tools

POS systems

Booking software

Job description

Vail Resorts is hiring an Epic Ascent Concierge Agent in the Product Sales & Services team to deliver elevated guest experiences from booking through departure. You will coordinate private lessons, specialty experiences, and day-of logistics for ski and snowboard school guests, acting as a central resource for guests, instructors, and resort partners.

This winter seasonal, full-time role emphasizes proactive service, clear communication, and the ability to manage multiple tasks across