Remote Luxury Reservations Concierge

The Claros Travels; Austin (TX); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote work

Training and development opportunities

Industry perks and discounts

Collaborative team culture

Job summary

The Claros Travel in the United States is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with reservations, itinerary coordination, and service arrangements, delivering high-touch, personalized support before, during, and after their experiences.

The role is 100% remote, requires strong communication and organizational skills, and offers training, development opportunities, and industry perks.

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service experience required (luxury service or hospitality preferred).
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Responsibilities

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Skills

Communication skills

Customer service

Remote work

Organizational skills

Tech-savvy

Tools

Booking systems

Job description

The Claros Travel in the United States is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with reservations, itinerary coordination, and service arrangements, delivering high-touch, personalized support before, during, and after their experiences.

The role is 100% remote, requires strong communication and organizational skills, and offers training, development opportunities, and industry perks.