Remote LTD Claims Expert & Technical Coach

Prudential Financial; Bastrop (LA); Remote; USD 70,000 - 116,000; Full time

Benefits offered by this job

Medical, dental, vision, life and STD

401(k) plan with company match

Pension plan

Wellness programs

Education Benefit

Employee Stock Purchase Plan

Job summary

Prudential Financial is seeking a Disability Claims Specialist to act as a LTD technical expert, guiding claim professionals and supporting high-quality outcomes.

You will coach teams on policy interpretation, medical and vocational considerations, and claim strategy, while analyzing trends to inform coaching and process improvements. This remote role may require on-site visits at times.

Qualifications

• 4-5 years of Long-Term Disability claim management experience.
• Advanced knowledge of LTD policy provisions, medical and vocational considerations.
• Strong communication, consultation, and facilitation skills.
• Ability to analyze complex claim scenarios and coach professionals.

Responsibilities

• Serve as a Long-Term Disability technical expert to the Team Lead and claim professionals.
• Provide guidance on policy interpretation, medical and vocational considerations, and claim strategy.
• Coach claim professionals through complex scenarios and identify opportunities for improvement.
• Analyze claim activity to identify trends and risks and support coaching priorities.
• Monitor claim block health with inventory and performance indicators and support corrective actions.
• Develop and maintain technical resources, training, and best-practice guidance.
• Support high-risk or technically complex claims with recommended approaches.

Skills

Long-Term Disability

Claim management

Policy provisions

Medical considerations

Vocational considerations

Communication

Coaching

Data analysis

MS Teams/Word/Excel

Tools

Microsoft Teams

Word

Excel

Job description

Prudential Financial is seeking a Disability Claims Specialist to act as a LTD technical expert, guiding claim professionals and supporting high-quality outcomes.

You will coach teams on policy interpretation, medical and vocational considerations, and claim strategy, while analyzing trends to inform coaching and process improvements. This remote role may require on-site visits at times.