Remote Long-Term Disability Claims Expert & Coach

Prudential Financial; Orangeburg (SC); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision, life and more

Pension plan

Wellness programs

Education benefit

Employee stock purchase plan

Job summary

Prudential Financial in the United States seeks a Disability Claims Specialist for the Long-Term Disability Core Team. You will serve as a technical expert, guiding claim professionals and supporting the Team Lead to ensure high-quality outcomes.

The role emphasizes coaching, policy interpretation, and handling complex claims, with opportunities to influence claim block health and training delivery. Collaboration across teams and use of tools like Teams, Word, and Excel are essential.

Qualifications

• Minimum of 3 years of Long-Term Disability claim management experience.
• Deep knowledge of policy provisions, medical and vocational considerations.
• Ability to analyze complex claim scenarios and provide actionable guidance.

Responsibilities

• Provide technical guidance to team on complex or high-risk claims.
• Coach peers to improve claim quality and decision making.
• Analyze trends and inventory to prioritize coaching and process improvements.
• Support development and delivery of technical training for claim professionals.
• Consult on high-risk or escalated claims with recommended approaches.

Skills

Long-Term Disability knowledge

Coaching

Analytical thinking

Stakeholder communication

Tools

Microsoft Teams

Word

Excel

Job description

Prudential Financial in the United States seeks a Disability Claims Specialist for the Long-Term Disability Core Team. You will serve as a technical expert, guiding claim professionals and supporting the Team Lead to ensure high-quality outcomes.

The role emphasizes coaching, policy interpretation, and handling complex claims, with opportunities to influence claim block health and training delivery. Collaboration across teams and use of tools like Teams, Word, and Excel are essential.