Remote Long-Term Disability Claims Expert & Coach

Prudential Financial; Kansas; On-site; USD 65,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Job summary

Prudential Financial in the United States is seeking a Disability Claims Specialist for its Long-Term Disability Core Team. The role requires applying deep claim management knowledge to guide professionals, support the Team Lead, and promote high-quality outcomes while ownership remains with the claim professional.

You will provide technical guidance on policy provisions, medical and vocational considerations, and benefit eligibility.

Qualifications

• Minimum of 3 years of Long-Term Disability claim management experience.
• Advanced knowledge of Long-Term Disability policy provisions, medical and vocational considerations.
• Proven ability to independently analyze complex or high-risk claim scenarios, identify key issues, and recommend sound claim strategies and next steps.
• Demonstrated success coaching claim professionals, providing actionable feedback, and building technical capability.

Responsibilities

• Serve as a Long Term Disability technical expert and trusted resource to the Team Lead and claim professionals on complex claim management matters.
• Provide technical guidance on policy interpretation, medical and vocational considerations, claim strategy, benefit eligibility, and appropriate next steps.
• Coach claim professionals through complex claim scenarios, strengthen critical thinking, and reinforce consistent, effective claim management practices.
• Provide timely, actionable feedback that improves execution and supports sound claim decisions.
• Analyze claim activity and outcomes to identify trends, emerging risks, and opportunities for targeted coaching, process improvement, or escalation.
• Partner with the Team Lead to monitor and maintain claim block health by analyzing inventory and performance indicators.
• Support the development and delivery of technical training and knowledge sharing for claim professionals.

Skills

Coaching

Claim management

Tools

Microsoft Teams

Word

Excel

Job description

Prudential Financial in the United States is seeking a Disability Claims Specialist for its Long-Term Disability Core Team. The role requires applying deep claim management knowledge to guide professionals, support the Team Lead, and promote high-quality outcomes while ownership remains with the claim professional.

You will provide technical guidance on policy provisions, medical and vocational considerations, and benefit eligibility.