Remote Logistics Operations Manager

US Pack Services LLC; Pittsburgh (Allegheny County); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

401(K)

Health Insurance

Disability/Life Insurance

Paid Time Off (PTO)

Paid Holidays

Job summary

USPack is a leading logistics provider delivering same-day services. The Operations Manager will coordinate transportation for a group of customers, working with independent contractors and ensuring on-time delivery while managing costs and service standards.

The role requires structural collaboration with clients and ICs, and the ability to travel as needed. The position emphasizes stakeholder communication, problem solving, and adherence to SOPs, with duties spanning documentation, reporting,

Qualifications

• Experience with ICs, logistics route management, route scheduling and customer service.

Responsibilities

• Meet with Client on a frequent basis to build relationship & Complete Visit Documentation.
• Review of OTD, Piece Scan and Location Scan by Account.
• Creating, reviewing, and resolving service issues utilizing Delivery Incident Reports (DIRs).
• Complete customer reports/audits.
• Independent Contractor (IC) Activities.
• Meet with potential IC to verify capabilities of candidate.
• Meet with ICs to discuss route, stops, issues, client concerns, and scanning.
• Orient ICs to Client Standards, SOP, and enter into system.
• Monitor services to ensure ICs meet all contractual requirements (apparel, paperwork, etc.).
• Assist in troubleshooting eCMobile issues.
• Plan route coverage and route changes and communicate with IC.
• Ensure all services are performed in a timely manner.
• Gross Margin Management.
• Negotiate with ICs regarding contracted services and settlement.
• Monitor Gross Margin by Account to ensure it exceeds budgeted targets.
• Complete driver pays activities (SORs), service type adjustments, manual adjustments).
• Perform other duties as assigned.

Skills

ICs utilization

logistics route management

route scheduling

customer service

interpersonal skills

communication skills

independent judgment

contractor relationships

work from home travel

MS Office

driver's license

heavy lifting

Education

College Degree with some experience

High School Diploma with equivalent combination

Six Sigma Green Belt Certification

Tools

Outlook

Excel

Word

Job description

USPack is a leading logistics provider delivering same-day services. The Operations Manager will coordinate transportation for a group of customers, working with independent contractors and ensuring on-time delivery while managing costs and service standards.

The role requires structural collaboration with clients and ICs, and the ability to travel as needed. The position emphasizes stakeholder communication, problem solving, and adherence to SOPs, with duties spanning documentation, reporting,