Logistics Operations Manager - IC & Route Optimization

Gouspack; Pittsburgh (Allegheny County); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

401(K)

Health Insurance

Disability/Life Insurance

Paid Time Off (PTO)

Paid Holidays

Paid Sick Time

Job summary

USPack is seeking an Operations Manager to oversee transportation services for an assigned group of customers. You will contract independent drivers, coordinate routes, and ensure on-time delivery from client locations to designated destinations.

The role requires excellent interpersonal and communication skills, the ability to manage multiple tasks, travel 25-50% in the Pittsburgh area, and a valid driver’s license. Salary ranges $60,000–$65,000 with full-time benefits.

Qualifications

• College Degree with some experience or a High School Diploma with equivalent combination of education and experience.
• Six Sigma Green Belt Certification preferred.
• Must maintain a valid driver’s license and a clean, functional vehicle.
• Ability to lift up to 50 pounds on occasion.
• Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service.

Responsibilities

• Meet with Client on a frequent basis to build relationship & Complete Visit Documentation.
• Review of OTD, Piece Scan and Location Scan by Account.
• Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's).
• Complete customer reports/audits.
• Independent Contractor (IC) Activities.
• Plan route coverage and route changes and communicate with IC.
• Ensure all services are performed in a timely manner.
• Gross Margin Management.
• Negotiate with IC’s regarding contracted services and settlement.

Skills

Interpersonal skills

Verbal and written communication

MS Office Suite

Ability to lift up to 50 pounds

Education

College Degree with some experience

High School Diploma with equivalent education/experience

Six Sigma Green Belt Certification (preferred)

Tools

MS Office Suite

Job description

USPack is seeking an Operations Manager to oversee transportation services for an assigned group of customers. You will contract independent drivers, coordinate routes, and ensure on-time delivery from client locations to designated destinations.

The role requires excellent interpersonal and communication skills, the ability to manage multiple tasks, travel 25-50% in the Pittsburgh area, and a valid driver’s license. Salary ranges $60,000–$65,000 with full-time benefits.