Remote Life & Retirement Support Specialist

Horace Mann; Springfield (IL); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

License training provided

Job summary

Horace Mann is seeking a Remote Customer Service Representative to support educators with life and retirement insurance inquiries. You will handle phone, email, and live chat interactions, delivering exceptional service while promoting products. Training will be provided to obtain life and 6/63 licenses if needed.

The role emphasizes strong customer care, compliance, and potential upsell opportunities within a fully remote setup.

Qualifications

• HS diploma or GED required; bachelor’s degree preferred.
• 2+ years in customer service or sales preferred.

Responsibilities

• Develop knowledge of Horace Mann Life and Retirement products and policies.
• Handle inquiries via phone, email, and chats.
• Ensure a great customer experience in written and verbal communications.
• Maintain quality and compliance with company/state rules and regulations.
• Proactively upsell and cross-sell insurance solutions to existing customers.

Skills

Customer service

Phone support

Written communication

Verbal communication

Upselling/cross-selling

Education

HS Diploma or GED

Bachelor’s degree preferred

Job description

Horace Mann is seeking a Remote Customer Service Representative to support educators with life and retirement insurance inquiries. You will handle phone, email, and live chat interactions, delivering exceptional service while promoting products. Training will be provided to obtain life and 6/63 licenses if needed.

The role emphasizes strong customer care, compliance, and potential upsell opportunities within a fully remote setup.