Service Representative - Life and Retirement

Horace Mann; Denver (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Horace Mann is seeking a Remote Customer Service Representative to support educators with life and retirement policies. You will handle inquiries via phone, email, and live chat, delivering exceptional service while helping clients protect their assets.

Training is provided to obtain required licenses, and the role emphasizes up-sell/cross-sell opportunities within a compliant framework.

Qualifications

• 2+ years of customer service/business/sales experience.
• H.S. Diploma or GED required (Bachelor’s degree preferred).

Responsibilities

• Develop strong knowledge of Horace Mann Life and Retirement insurance products, services and policies.
• Handle and problem solve customers' inquiries via phone, email, and chats.
• Responsible for ensuring a great customer experience in both written and verbal communications.
• Maintain quality and compliance within every interaction by adhering to all applicable company and state rules and regulations.
• Responsible for proactive up-sell and cross-sell of insurance solutions to existing customer base.

Skills

Customer service

Phone support

Communication skills

Sales experience

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Customer Care - Fully Remote in Life & Retirement

Job Posting Title: Remote Customer Service Representative

Start Date: October 2026

Schedule: Must be able to work any shift that falls between the hours of 7:00 am-8:00 pm CST Monday-Friday- Saturdays required (10 am - 2 pm CST).

In this role, you will primarily support educators by addressing inquiries about their life and retirement insurance policies. Through phone calls, emails, and live chats, you will provide exceptional customer service, helping our clients protect their valuable assets.

No license or experience in Insurance? No problem! Horace Mann will provide the necessary training and support to help you obtain your Life license and/or your 6/63 license if you do not already have one.

If you have a passion for supporting educators and making a meaningful impact, this role could be a great fit for you.

Key Responsibilities:

• Develop strong knowledge of Horace Mann Life and Retirement insurance products, services and policies.
• Handle and problem solve customers' inquiries via phone, email, and chats.
• Responsible for ensuring a great customer experience in both written and verbal communications.
• Maintain quality and compliance within every interaction by adhering to all applicable company and state rules and regulations.
• Responsible for proactive up-sell and cross-sell of insurance solutions to existing customer base.

* Duties, responsibilities, and activities may be assigned or changed *

Requirements

• Education and Experience:
• H.S. Diploma or GED required(Bachelor’s degree preferred).
• 2+ years of customer service/business/sales experience preferred.