Remote Life & Retirement Care Specialist for Educators

Horace Mann; Denver (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Horace Mann is seeking a Remote Customer Service Representative to support educators with life and retirement policies. You will handle inquiries via phone, email, and live chat, delivering exceptional service while helping clients protect their assets.

Training is provided to obtain required licenses, and the role emphasizes up-sell/cross-sell opportunities within a compliant framework.

Qualifications

• 2+ years of customer service/business/sales experience.
• H.S. Diploma or GED required (Bachelor’s degree preferred).

Responsibilities

• Develop strong knowledge of Horace Mann Life and Retirement insurance products, services and policies.
• Handle and problem solve customers' inquiries via phone, email, and chats.
• Responsible for ensuring a great customer experience in both written and verbal communications.
• Maintain quality and compliance within every interaction by adhering to all applicable company and state rules and regulations.
• Responsible for proactive up-sell and cross-sell of insurance solutions to existing customer base.

Skills

Customer service

Phone support

Communication skills

Sales experience

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Horace Mann is seeking a Remote Customer Service Representative to support educators with life and retirement policies. You will handle inquiries via phone, email, and live chat, delivering exceptional service while helping clients protect their assets.

Training is provided to obtain required licenses, and the role emphasizes up-sell/cross-sell opportunities within a compliant framework.