Service Representative - Life and Retirement

Horace Mann; Albuquerque (NM); On-site; USD 22,000 - 35,000; Full time

Job summary

Horace Mann is seeking a Remote Customer Service Representative to support educators with life and retirement insurance inquiries via phone, email, and live chat. Training is provided to help you obtain the Life and/or 6/63 license within 12 months.

This fully remote role requires strong communication, multi-channel support, and the ability to work CST hours. Candidates should have a high school diploma and 2+ years in customer service, with a focus on helping clients protect their assets.

Qualifications

• 2+ years of customer service or sales experience.
• Excellent verbal and written communication skills.
• Prior experience in life/retirement products is a plus.
• Willingness to obtain Life and/or 6/63 license within 12 months.

Responsibilities

• Handle inquiries via phone, email, and live chat.
• Develop knowledge of Horace Mann products and policies.
• Provide accurate information and resolve issues to ensure customer satisfaction.
• Maintain compliance with company and state regulations.
• Identify upsell opportunities to existing customers.

Skills

Customer service experience

Communication skills

Multi-channel support

Time management

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Customer Care - Fully Remote in Life & Retirement

Job Posting Title: Remote Customer Service Representative

Start Date: October 2026

Schedule: Must be able to work any shift that falls between the hours of 7:00 am-8:00 pm CST Monday-Friday- Saturdays required (10 am - 2 pm CST).

In this role, you will primarily support educators by addressing inquiries about their life and retirement insurance policies. Through phone calls, emails, and live chats, you will provide exceptional customer service, helping our clients protect their valuable assets.

No license or experience in Insurance? No problem! Horace Mann will provide the necessary training and support to help you obtain your Life license and/or your 6/63 license if you do not already have one.

If you have a passion for supporting educators and making a meaningful impact, this role could be a great fit for you.

Key Responsibilities:

• Develop strong knowledge of Horace Mann Life and Retirement insurance products, services and policies.
• Handle and problem solve customers' inquiries via phone, email, and chats.
• Responsible for ensuring a great customer experience in both written and verbal communications.
• Maintain quality and compliance within every interaction by adhering to all applicable company and state rules and regulations.
• Responsible for proactive up-sell and cross-sell of insurance solutions to existing customer base.

* Duties, responsibilities, and activities may be assigned or changed *

Requirements

• Education and Experience:
• H.S. Diploma or GED required(Bachelor’s degree preferred).
• 2+ years of customer service/business/sales experience preferred.
• Insurance or Finance industry experience helpful.
• Licensing and Training:
• Successfully complete the Service Representative Trainee Program
• Obtain and maintain Life license and/or your 6/63 license within 12 months of hire and maintain after that.
• Skills and Abilities:
• Basic math skills and billing interpretation skills.
• Effective communication, both written and verbally – ability to identify unmet customer needs and provide solutions.
• Demonstrate active listening, system navigation, research, problem-solving, critical thinking, organization and time management skills.
• Work Environment and Schedule:
• Internet speed of at least 10 mb/s download 1mb/s upload - Verification required.
• Employee must have a private, organized location removed from daily household distractions.
• Work location is flexible if approved by the Company except that the position may not be performed remotely from New York, California, Colorado, Washington, New Jersey, Maryland, Alaska, Hawaii, Massachusetts, Minnesota, New Mexico, Oregon, or Rhode Island.

Pay Range:

$16.20 - $25.43 per hr.

Salary is commensurate to experience, location, etc.

#APP

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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