Remote Licensed Pet Insurance Care Agent

Pumpkin; Atlanta (GA); Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits

Parental leave

Health Savings Account (HSA)

Retirement savings plan

Paid time off

Paid holidays

Job summary

Pumpkin, a subsidiary of IPH, is seeking a Licensed Customer Care Agent to join our remote team. You will handle insurance and non-insurance inquiries across phone, email, text, chat, and social channels, process enrollments and claims, and support fulfillment tasks from a remote location in the United States.

The role requires an active P&C license and strong customer service experience. Typical duties include policy research, issue resolution, and upselling additional coverage while delivering

Qualifications

• Active Property & Casualty Insurance License required (provide NPN)
• Prior customer service experience with high customer interaction
• Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)
• Proactive, can-do attitude and strong communication skills
• Detail-oriented with good administrative and computer skills

Responsibilities

• Provide exceptional multi-channel customer care (phone, email, text, chat, social) in a timely, efficient manner
• Resolve customer issues and maintain positive relationships
• Understand and apply company policies; know when to make exceptions
• Educate customers on product offerings and upsell coverages
• Process enrollments, claims and fulfillment tasks per policies
• Utilize ticketing and back-office systems to manage workload and track performance
• Perform data entry and other duties as assigned

Skills

Customer service experience

Strong verbal & written skills

Problem solving

Attention to detail

Entrepreneurial mindset

Tools

Zendesk

Kustomer

Gladly

Job description

Pumpkin, a subsidiary of IPH, is seeking a Licensed Customer Care Agent to join our remote team. You will handle insurance and non-insurance inquiries across phone, email, text, chat, and social channels, process enrollments and claims, and support fulfillment tasks from a remote location in the United States.

The role requires an active P&C license and strong customer service experience. Typical duties include policy research, issue resolution, and upselling additional coverage while delivering