Remote Licensed Pet Insurance Specialist

Pumpkin; Kansas City (KS); A distancia; USD 23.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Parental leave

Career advancement

HSA

FSA

Retirement plan

Paid time off

Pet-friendly office

Commuter benefits

EAP

Descripción de la vacante

Pumpkin, a leading pet insurance provider, seeks a Licensed Customer Care Agent to join our Remote – United States team. You will handle insurance and non-insurance inquiries via phone, email, text, chat, and social media, process enrollments and claims, and ensure excellent service from 12:00-8:30pm EST.

The role requires an active Property & Casualty license, strong communication, and proficiency with ticketing tools.

Formación

• Active Property & Casualty Insurance License with NPN to proceed.
• Experience in customer service with high customer interaction.
• Experience with ticketing software (Zendesk, Kustomer, Gladly).
• Excellent verbal and written skills.
• Administrative and computer skills.
• Detail-oriented with entrepreneurial mindset.

Responsabilidades

• Provide exceptional customer care across multiple channels promptly.
• Resolve issues, rectify poor experiences, and maintain relationships.
• Understand policies to ensure claims; know when to make exceptions.
• Answer questions and provide information on insurance and non-insurance offerings.
• Educate customers on products and upsell coverage.
• Process enrollments, claims, and fulfillment per policies.
• Use ticketing and back-office software to manage tasks.
• Data entry for related tasks.
• Other duties as assigned.

Conocimientos

Customer service experience

Verbal and written communication

Problem solving

Attention to detail

Herramientas

Zendesk

Kustomer

Gladly

Descripción del empleo

Pumpkin, a leading pet insurance provider, seeks a Licensed Customer Care Agent to join our Remote – United States team. You will handle insurance and non-insurance inquiries via phone, email, text, chat, and social media, process enrollments and claims, and ensure excellent service from 12:00-8:30pm EST.

The role requires an active Property & Casualty license, strong communication, and proficiency with ticketing tools.