Licensed Pet Insurance Care Specialist (Remote)

Pumpkin; Utah; À distance; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Healthcare

Parental leave

Dental & Vision

HSA

401(k)

Paid time off

Wellness perks

Résumé du poste

Pumpkin is seeking a Licensed Customer Care Agent who will report to the Supervisor, Customer Care. This friendly and motivated individual will respond to insurance and non-insurance inquiries over phone, email, text, chat, and social media. The Insurance Agent will process enrollments, claims and fulfillment tasks.

The shift is 12:00-8:30pm EST. This position is Remote - United States, with comprehensive benefits including healthcare, parental leave, retirement savings, and wellness perks.

Qualifications

• Existing Property & Casualty Insurance License is required and you must provide your NPN # to proceed.
• Prior experience in a customer service role with high customer interaction is expected.
• Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.) is preferred.

Responsabilités

• Provide exceptional customer care across multiple channels (phone, email, text, chat, social) in a timely and efficient manner.
• Solve customer issues using problem-solving skills and maintain positive relationships.
• Understand policies to ensure claims and policies are compliant and know when to make exceptions.

Connaissances

Customer service

Phone support

Written communication

P&C license

Zendesk

Kustomer

Gladly

Outils

Zendesk

Kustomer

Gladly

Description du poste

Pumpkin is seeking a Licensed Customer Care Agent who will report to the Supervisor, Customer Care. This friendly and motivated individual will respond to insurance and non-insurance inquiries over phone, email, text, chat, and social media. The Insurance Agent will process enrollments, claims and fulfillment tasks.

The shift is 12:00-8:30pm EST. This position is Remote - United States, with comprehensive benefits including healthcare, parental leave, retirement savings, and wellness perks.