Licensed Pet Insurance Care Agent – Remote

Pumpkin; Dallas (TX); À distance; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Healthcare

Parental Leave

Dental & Vision

Retirement Plan

HSA/FSA

Paid holidays

PTO

Pet-friendly policy

Employee Assistance Program

Résumé du poste

Pumpkin is seeking a Licensed Customer Care Agent to join our remote United States team. The role involves researching and responding to insurance and non-insurance inquiries via phone, email, text, chat, and social media, and handling enrollments, claims, and fulfillment with a focus on delivering an exceptional customer experience.

The position shifts 12:00-8:30pm EST, offering comprehensive benefits and an emphasis on timely, accurate service across channels.

Qualifications

• Active Property & Casualty Insurance license; provide NPN number to proceed.
• Experience in customer service with high customer interaction.
• Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.).
• Roll-up-your-sleeves mentality and problem-solving mindset.

Responsabilités

• Provide exceptional customer care across multiple channels (phone, email, text, chat, social).
• Process new enrollments, claims and fulfillment tasks per policy.
• Educate customers on product offerings and upsell additional coverages.
• Use ticketing and back-office tools to manage tasks and track performance.

Connaissances

Insurance license

Customer service

Verbal & written communication

Attention to detail

Outils

Zendesk

Kustomer

Gladly

Description du poste

Pumpkin is seeking a Licensed Customer Care Agent to join our remote United States team. The role involves researching and responding to insurance and non-insurance inquiries via phone, email, text, chat, and social media, and handling enrollments, claims, and fulfillment with a focus on delivering an exceptional customer experience.

The position shifts 12:00-8:30pm EST, offering comprehensive benefits and an emphasis on timely, accurate service across channels.