Remote Licensed Pet Insurance Support Specialist

Pumpkin; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare

Parental leave

Career advancement

Paid time off

Retirement savings plan

Job summary

Pumpkin is seeking a Licensed Customer Care Agent who will report to the Supervisor, Customer Care. To apply for this role, candidates MUST have an active P&C License.

This friendly and motivated individual will be responsible for researching and responding to insurance and non-insurance customer service inquiries over phone, email, text, chat, and social media. The Insurance Agent will also play a key role in processing new customer enrollments, claims and fulfillment tasks.

Qualifications

• Existing Property & Casualty Insurance License - You must be actively licensed and provide your NPN # to proceed
• Prior experience in customer service role involving a high degree of customer interface
• Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)
• Roll-up-your-sleeves mentality – does what it takes to get the job done
• Excellent verbal and written skills
• Administrative and computer skills
• Great attention to detail with every task
• Entrepreneurial interest and a passion for pets

Responsibilities

• Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner
• Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers
• Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception
• Answer customer questions and provide insurance and non-insurance related information
• Educate customers on our full product offerings and take the initiative to help them buy additional coverage
• Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies
• Use ticketing software, back office software, and other digital tools to manage and track performance
• Data entry for the above tasks
• Other duties as assigned

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Administrative skills

Entrepreneurial mindset

Tools

Zendesk

Kustomer

Gladly

Job description

Pumpkin is seeking a Licensed Customer Care Agent who will report to the Supervisor, Customer Care. To apply for this role, candidates MUST have an active P&C License.

This friendly and motivated individual will be responsible for researching and responding to insurance and non-insurance customer service inquiries over phone, email, text, chat, and social media. The Insurance Agent will also play a key role in processing new customer enrollments, claims and fulfillment tasks.