Remote Licensed Pet Insurance Care Specialist

Pumpkin; United States; Remote; USD 42,000 - 48,000; Full time

Benefits offered by this job

Healthcare

Parental Leave

Career Advancement

Health Savings Account

Job summary

Pumpkin, a subsidiary of IPH, is seeking a Licensed Customer Care Agent to handle insurance and non-insurance inquiries across phone, email, text, chat, and social media. The role involves processing enrollments, claims, and fulfillment tasks, reporting to the Supervisor, Customer Care. The shift for this role will be 12:00-8:30pm EST.

Job Location: Remote – United States. This full-time position offers healthcare, parental leave, and opportunities for career advancement, with a customer‑focused

Qualifications

• Prior experience in customer service role with strong customer interaction.
• Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.).
• Roll-up-your-sleeves attitude – does what it takes to get the job done.
• Excellent verbal and written communication skills.
• Administrative and computer skills; high attention to detail.
• Existing Property & Casualty Insurance License.

Responsibilities

• Provide exceptional customer care across channels in a timely and efficient manner.
• Resolve issues using problem-solving skills and maintain positive relationships with customers.
• Ensure claims and policies are compliant or know when to make an exception.
• Educate customers on full product offerings and upsell coverage as needed.
• Process enrollments, claims, and fulfillment tasks per company policies.
• Use ticketing and back-office software to track performance.
• Data entry for related tasks.
• Other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Administrative skills

Entrepreneurial mindset

Pets passion

Education

Property & Casualty Insurance License

Tools

Zendesk

Kustomer

Gladly

Job description

Pumpkin, a subsidiary of IPH, is seeking a Licensed Customer Care Agent to handle insurance and non-insurance inquiries across phone, email, text, chat, and social media. The role involves processing enrollments, claims, and fulfillment tasks, reporting to the Supervisor, Customer Care. The shift for this role will be 12:00-8:30pm EST.

Job Location: Remote – United States. This full-time position offers healthcare, parental leave, and opportunities for career advancement, with a customer‑focused