Remote Licensed Insurance Customer Service Specialist

Independent Insurance Services Agency, Inc.; Troy (MI); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Work-from-home schedule

Training & development

Advancement opportunities

Job summary

Independent Insurance Services Agency, Inc. is seeking a Licensed Insurance Customer Service Representative to join our Troy, MI team in a remote capacity.

You will be the trusted contact for existing clients, handling policy changes, renewals, billing questions, and claims support while maintaining strong client relationships. The ideal candidate holds an active P&C license, has 3–5 years of agency experience, and can identify opportunities to strengthen coverage.

Qualifications

• Licensed as Property & Casualty Insurance professional.
• 3–5 years of experience in an insurance agency preferred.
• Experience servicing personal lines policies and coverages.

Responsibilities

• Serve as the primary contact for existing clients, delivering exceptional service.
• Assist clients with policy changes, renewals, billing questions, claims support, and coverage inquiries.
• Conduct proactive policy reviews to ensure appropriate protection for customers.

Skills

Active Property & Casualty License

Customer service

Communication

Tools

Agency management systems

Job description

Independent Insurance Services Agency, Inc. is seeking a Licensed Insurance Customer Service Representative to join our Troy, MI team in a remote capacity.

You will be the trusted contact for existing clients, handling policy changes, renewals, billing questions, and claims support while maintaining strong client relationships. The ideal candidate holds an active P&C license, has 3–5 years of agency experience, and can identify opportunities to strengthen coverage.