Remote Licensed Insurance CSR (P&C)

Liberty Mutual Insurance; United States; Remote; USD 42,000 - 68,000; Full time

Job summary

Liberty Mutual Insurance is seeking a remote Experienced and Licensed Customer Service Representative to support policyholders and agents in Personal Lines. You will deliver timely information, solve policy-related questions, and drive satisfaction and retention.

Requires an active P&C license, associates degree or 1+ year insurance experience, and 2+ years in customer service. Training is provided, with shifts starting early EST and weekend rotation.

Qualifications

• Associates degree preferred or 1+ year of insurance experience.
• 2+ years of related customer service experience required.
• Excellent communication and interpersonal skills are required.
• P&C insurance license required.

Responsibilities

• Provide timely, accurate information and service to policyholders and agents.
• Identify, analyze, and address customer policy needs to support growth and retention.
• Record and organize written data from multiple sources with accuracy.
• Maintain compliance with licensing and training requirements.

Skills

Customer service

Communication

Interpersonal skills

Education

Associates degree

Job description

Liberty Mutual Insurance is seeking a remote Experienced and Licensed Customer Service Representative to support policyholders and agents in Personal Lines. You will deliver timely information, solve policy-related questions, and drive satisfaction and retention.

Requires an active P&C license, associates degree or 1+ year insurance experience, and 2+ years in customer service. Training is provided, with shifts starting early EST and weekend rotation.