Remote Licensed P&C Insurance Specialist

MCI; Virginia Beach (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

MCI is hiring for a Licensed Insurance Agent to provide full life-cycle customer service and sales support. In this remote role, you will assist customers in understanding their insurance coverages and help them select the most appropriate products and services.

Your responsibilities include handling customer contacts, resolving issues, and maintaining accurate documentation. Ideal candidates have strong communication skills and a customer-oriented mindset, plus the ability to thrive in a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Aptitude for conflict resolution, problem-solving, and negotiation.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Utilize knowledge base to accurately answer customer questions.
• Listen to customers and resolve their issues.
• Accurately document and process customer orders.
• Adhere to all attendance and work schedule requirements.

Skills

Organizational skills

Written communication

Oral communication

Typing speed

Microsoft Office Suite

Troubleshooting

Conflict resolution

Customer service orientation

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

MCI is hiring for a Licensed Insurance Agent to provide full life-cycle customer service and sales support. In this remote role, you will assist customers in understanding their insurance coverages and help them select the most appropriate products and services.

Your responsibilities include handling customer contacts, resolving issues, and maintaining accurate documentation. Ideal candidates have strong communication skills and a customer-oriented mindset, plus the ability to thrive in a fast-paced environment.