Remote Insurance Service Pro — Retention Specialist

Allstate Insurance Agency - Sharie Withers; Clifton (TX); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

Training & development

Job summary

Day One Insurance Group, an Allstate Elite Agency, is seeking a remote Licensed Insurance Customer Service role. You’ll handle cancellation calls, review coverages and discounts, and help customers stay with Allstate without quotas or aggressive selling.

Requirements include an active P&C license, 3+ years Allstate agency experience, and strong communication skills to calm, persuade, and resolve issues with customers nationwide.

Qualifications

• Active Property & Casualty license required.
• Allstate agency experience 3+ years preferred.
• Exceptional communication skills: calm, persuasive, and confident with frustrated customers.

Responsibilities

• Taking cancellation and rate-increase calls and working to keep the policy.
• Reviewing coverage and discounts to find a better fit within Allstate.
• Following up on pending cancellations and lapses before it's too late.
• Being calm, patient, and clear with customers who are upset.

Skills

Active P&C license

Allstate agency experience

Job description

Day One Insurance Group, an Allstate Elite Agency, is seeking a remote Licensed Insurance Customer Service role. You’ll handle cancellation calls, review coverages and discounts, and help customers stay with Allstate without quotas or aggressive selling.

Requirements include an active P&C license, 3+ years Allstate agency experience, and strong communication skills to calm, persuade, and resolve issues with customers nationwide.