Remote Leader, Enterprise Customer Insights & AI Strategy

Lumen; Salem (OR); Remote; USD 111,000 - 148,000; Full time

Job summary

Lumen is seeking a Customer Insights Manager to drive the Enterprise Customer Insights Roadmap. You will lead complex insights projects from design through execution, enabling marketing, product, operations, and sales to make customer‑centric decisions that drive growth.

Based in the U.S. with a remote work setup, you will partner with external vendors and internal teams to deliver actionable insights across enterprise segments, focusing on data governance and privacy.

Qualifications

• Bachelor's degree in Marketing, Business, Psychology, Statistics, or a related field.
• 5–7 years of experience in B2B Customer Insights.
• Experience in the technology/software industry.
• Experience analyzing quantitative customer and market data using statistical methods.
• Strong survey design, programming and distribution skills.
• Hands-on experience planning and conducting live customer interviews.
• Proven ability to manage external insights vendors.
• Ability to turn insights into clear, executive-ready stories.

Responsibilities

• Plan and conduct live customer interviews, then turn them into clear themes and recommendations.
• Conduct deep‑dive data analysis to uncover buying and behavioral patterns, strategic opportunities, risks, and white spaces in product and customer segments.
• Design and run survey‑based quantitative studies, including questionnaire development, sampling, fielding, and statistical analysis.
• Lead brand and market insights projects measuring awareness, perception, and competitive positioning across B2B segments.
• Test product concepts, offers, and messaging to ground go‑to‑market decisions in customer evidence.
• Generate digital product insights using cross‑channel analytics to improve the customer experience.
• Apply advanced analytics and predictive modeling to identify trends and guide marketing strategy.
• Manage insights vendors from scoping through delivery.
• Coordinate with internal teams to ensure data governance and privacy standards.

Skills

B2B Customer Insights

Data analysis

Survey design

Live interviews

Vendor management

Executive storytelling

Statistical methods

Education

Bachelor's degree

Tools

Power BI

SQL

Qualtrics

UserTesting

Job description

Lumen is seeking a Customer Insights Manager to drive the Enterprise Customer Insights Roadmap. You will lead complex insights projects from design through execution, enabling marketing, product, operations, and sales to make customer‑centric decisions that drive growth.

Based in the U.S. with a remote work setup, you will partner with external vendors and internal teams to deliver actionable insights across enterprise segments, focusing on data governance and privacy.