Remote Lead SRE - AI-Driven Network Reliability

Lumen; Lincoln (NE); Remote; USD 106,000 - 155,000; Full time

Job summary

Lumen is seeking a Lead SRE to own the reliability of the NaaS platform, partnering with ops and development teams to drive direction and resolve systemic issues across diverse networks and cloud environments.

The role emphasizes observability, incident management, automation, and AI-assisted tooling, with a focus on scalable, fault-tolerant architecture and collaboration across teams.

Qualifications

• Bachelor’s degree or equivalent in engineering, computer science, or related field.
• 8+ years in software development, systems engineering, and or networking.
• 5+ years of related experience required.
• Hands-on experience with at least one major cloud platform (AWS, Azure, or GCP).
• Strong automation and infrastructure-as-code skills: Terraform, Ansible, and Python.
• Experience running containerized workloads on Kubernetes.
• Working knowledge of modern observability and monitoring tools (Datadog, CloudWatch, Grafana, Prometheus).
• Demonstrated experience with incident management and blameless postmortems.
• Comfort using AI-assisted development and agentic tools as part of daily engineering practice.
• Understanding of network technologies including Internet, Ethernet, IPVPN, Edge Compute, and Optical transport.
• Strong listening and communication skills; autonomous but knows when to escalate.

Responsibilities

• Reliability & Observability: build and maintain observability stack.
• Lead incident management and on-call rotations.
• Develop dashboards and metrics to visualize system health.
• Define proactive alerting for preemptive issues.
• Champion SRE principles: SLIs, SLOs, error budgets.
• Automation & Infrastructure: automate CI/CD pipelines and IaC.
• Develop tools to reduce toil for operations and development teams.
• Apply AI-assisted workflows to development, support, and investigation.
• Collaborate with cross-functional teams to scale NaaS applications.
• Provide guidance and mentorship to junior engineers.
• Maintain documentation for processes and architecture.

Skills

Cloud platforms (AWS/Azure/GCP)

Automation & IaC

Kubernetes

Observability/Monitoring tooling

Incident management

AI-assisted development

Network technologies

Communication & autonomy

Education

Bachelor’s degree or equivalent in engineering, computer science, or related field

Tools

Terraform

Ansible

Python

Kubernetes

Datadog

CloudWatch

Grafana

Prometheus

Job description

Lumen is seeking a Lead SRE to own the reliability of the NaaS platform, partnering with ops and development teams to drive direction and resolve systemic issues across diverse networks and cloud environments.

The role emphasizes observability, incident management, automation, and AI-assisted tooling, with a focus on scalable, fault-tolerant architecture and collaboration across teams.