Remote Lead Specialty Pharmacy Support

Lumicera; Austin (TX); Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health, dental and vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption assistance

Flexible Spending Account

Educational and membership assistance

Referral bonus up to $750

Job summary

Lumicera is seeking a Supervisor for Specialty Pharmacy Support Services to lead a team of Reimbursement or Intake Specialists. The role focuses on daily operations, staffing, and continuous improvement within a remote-capable environment.

You will oversee workflow, monitor performance, participate in hiring and training, and implement processes to maintain high customer service and timely delivery. A pharmacy background and CPhT requirements apply for certain squads.

Qualifications

• Bachelor’s degree or equivalent experience preferred; CPhT required when overseeing Intake staff.
• 2–5 years’ experience in a pharmacy setting preferred.
• Proficient in Microsoft Outlook, Word & Excel; strong regulatory knowledge.

Responsibilities

• Schedule and monitor staff and day-to-day workflow; develop staff skills and evaluate performance.
• Develop, track, and monitor employee compliance to quality, service, and production standards.
• Monitor task turnaround time to meet internal standards and client guarantees.
• Assist in monitoring costs to ensure adherence to cost goals.
• Address staff concerns and operational, system, customer service, quality issues.
• Work in production as needed; implement programs to enhance customer service.
• Analyze operations to improve pharmacy efficiency; escalate issues to senior management.
• Represent pharmacy operations in cross-functional meetings and projects.
• Participate in quality improvement and meetings; perform other duties as assigned.

Skills

Outlook

Word

Excel

Regulatory knowledge

Team collaboration

Customer service

Education

Bachelor’s degree or equivalent experience

Certified Pharmacy Tech (CPhT) required for overseeing Intake Specialists

Job description

Lumicera is seeking a Supervisor for Specialty Pharmacy Support Services to lead a team of Reimbursement or Intake Specialists. The role focuses on daily operations, staffing, and continuous improvement within a remote-capable environment.

You will oversee workflow, monitor performance, participate in hiring and training, and implement processes to maintain high customer service and timely delivery. A pharmacy background and CPhT requirements apply for certain squads.