Remote Lead, Specialty Pharmacy Support Services

Lumicera; Denver (CO); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Top of the industry benefits forHealth

Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match of up to 5% - No v-

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Profe-

Referral Bonus Program – up to $750!

Job summary

Lumicera is seeking a Supervisor, Specialty Pharmacy Support Services to lead a team of Reimbursement or Intake Specialists and ensure service standards. You will oversee workflow, training, and adherence to policies, while identifying operational improvements.

You will participate in hiring and evaluation, manage performance, and work with leadership to maintain high customer service levels and meet turnaround times.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists.
• 2-5 years’ experience, previous experience in a pharmacy setting preferred.
• Proficient in Microsoft Outlook, Word & Excel.
• Strong knowledge of current pharmacy regulations.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Schedule and monitor staff and day to day workflow. Develop employee's skills, evaluate performance, and provide feedback. Oversees resolution of employee relations. Participate in hiring, training, and evaluation of staff
• Develop, track, and monitor employee's compliance to quality, service, and production standards
• Monitor task turnaround time so that internal standards and client performance guarantees are met
• Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues
• Work in production as needed
• Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy
• Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations and service in cross-functional meeting and projects
• Participate in continued quality improvement and quality meetings as necessary
• Other duties as assigned

Skills

Teamwork

Staff collaboration

Leadership potential

Education

Bachelor’s degree or equivalent experience preferred

Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Lumicera is seeking a Supervisor, Specialty Pharmacy Support Services to lead a team of Reimbursement or Intake Specialists and ensure service standards. You will oversee workflow, training, and adherence to policies, while identifying operational improvements.

You will participate in hiring and evaluation, manage performance, and work with leadership to maintain high customer service levels and meet turnaround times.