Senior Solutions Architect (UK) – Observability & Services
Grafanalabs
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Job summary
Grafana Labs is seeking a Senior Solutions Architect to join our world-class Customer Experience team. This highly hands-on role partners with customers to accelerate adoption of Grafana, guide onboarding, and deliver end-to-end architectural engagements.
You will blend code with customer needs, leading deployments, tuning Prometheus queries, and shaping enterprise-scale observability architectures with Grafana products and related tooling.
Qualifications
- 5+ years of experience on deployment teams with project management practices.
- Direct experience with observability stacks (o11y).
- Experience with Grafana products and related tools.
- Proven track record delivering enterprise customer projects.
- Excellent communication with customers, partners and internal teams.
Responsibilities
- Lead with authenticity to solve complex customer problems and drive adoption.
- Onboard, implement, and expand Grafana deployments with white-glove support.
- Provide tailored technical consulting and roadmaps to align with customer goals.
- Run functional workshops, document requirements, and design solutions.
- Collaborate with Sales, Product, Engineering, and Support teams.
- Stay current on Grafana Labs offerings and best practices.
- Identify recurring issues and advocate for product improvements.
- Manage timelines and unblock teams to deliver value at each engagement stage.
Skills
Tools
Job description
Grafana Labs is seeking a Senior Solutions Architect to join our world-class Customer Experience team. This highly hands-on role partners with customers to accelerate adoption of Grafana, guide onboarding, and deliver end-to-end architectural engagements.
You will blend code with customer needs, leading deployments, tuning Prometheus queries, and shaping enterprise-scale observability architectures with Grafana products and related tooling.
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