Remote Lead — Pre-Litigation Case Management

Topdog Law, Llc; Arkansas; Remote; USD 79,000 - 111,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

HSA

Life Insurance

Disability Insurance

Paid Time Off

Parental Leave

Job summary

TopDog Law LLC is seeking a Case Manager Lead for Arkansas to supervise 3–5 Pre-Litigation Case Managers and coordinate with the Pre-Litigation Attorney. This fully remote role focuses on efficient case progression, meticulous documentation, and strong ownership across the pod.

You will own operations, supervise medical/diganostic tracking, and drive velocity toward settlement while coaching the team and ensuring policy-aligned outcomes. Arkansas-based with national scope.

Qualifications

• 6–8 years of experience supporting Personal Injury pre-litigation matters across multiple states or Arkansas.
• Proven experience leading a team of case managers and directing workflow to settlement.
• Strong organizational skills and attention to detail.
• Ability to manage a high-volume caseload in a fast-paced environment.
• Excellent written and verbal communication skills.
• Experience reviewing and summarizing medical records and bills.
• Ability to prioritize tasks and work independently with team collaboration.

Responsibilities

• Supervise 3–5 Pre-Litigation Case Managers within the pod.
• Balance workloads across the team and ensure case progression.
• Provide guidance on case handling procedures and documentation standards.
• Ensure case managers understand priorities and progression expectations.
• Coach and support case managers to execute effectively.
• Serve as primary operational liaison between the team and the Pre-Litigation Attorney.
• Handle escalations from clients and providers to resolve issues early.
• Escalate friction points to the Pre-Lit Case Manager Ops Manager.
• Own MRI rates, advanced treatment rates, and track diagnostics.
• Monitor case velocity and ensure efficient pre-litigation progress.
• Ensure settlements meet target value relative to policy limits.
• Identify and clear roadblocks to case progression.
• Monitor medical record collection and documentation gathering.
• Ensure case files have complete documentation and evidence.
• Review liability and damages documentation for completeness.
• Maintain file organization and documentation discipline.
• Lead onboarding and training for new case managers.
• Provide coaching and address skill gaps.
• Promote consistent case handling practices and ownership.
• Model best practices in case management and client communication.
• Manage approximately 50 active pre-litigation cases with emphasis on high-value matters.
• Demonstrate ownership over cases and drive outcomes.
• Identify workflow gaps and elevate operational improvements.

Skills

Team leadership

Pre-litigation experience

High-volume caseload management

Communication skills

Medical records review

Prioritization & planning

Documentation discipline

Education

Bachelor’s degree or Paralegal Certificate

Tools

Filevine

Clio

SmartAdvocate

Job description

TopDog Law LLC is seeking a Case Manager Lead for Arkansas to supervise 3–5 Pre-Litigation Case Managers and coordinate with the Pre-Litigation Attorney. This fully remote role focuses on efficient case progression, meticulous documentation, and strong ownership across the pod.

You will own operations, supervise medical/diganostic tracking, and drive velocity toward settlement while coaching the team and ensuring policy-aligned outcomes. Arkansas-based with national scope.