Remote Pre-Litigation Case Manager Lead

TopDog Law; Nashville (TN); On-site; USD 79,000 - 113,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

HSA

Paid time off

Parental leave

Job summary

TopDog Law, a fully remote personal injury firm scaling nationally, seeks a Case Manager Lead to supervise the pre-litigation team and ensure cases are investigated, documented, and progressed toward settlement.

You will own onboarding, coaching, and day-to-day guidance while partnering with the Pre-Litigation Attorney to maintain quality, timelines, and outcomes across a high-volume caseload.

Qualifications

• 6-8 years of experience supporting Personal Injury pre-litigation matters in multiple states or Tennessee
• Proven experience managing and leading a team of case managers, directing case strategy and workflow to efficiently drive files through each phase and toward timely settlement
• Strong organizational skills with exceptional attention to detail
• Ability to manage a high-volume caseload in a fast-paced environment
• Strong written and verbal communication skills
• Experience requesting, reviewing, and summarizing medical records and bills

Responsibilities

• Supervise 3–5 Pre-Litigation Case Managers within the pod
• Assign and balance workloads across the team
• Provide guidance on case handling procedures and documentation standards
• Ensure case managers understand priorities and case progression expectations
• Provide coaching and day-to-day support to help case managers execute effectively
• Serve as the primary operational liaison between the case manager team and the Pre-Litigation Attorney
• Handle escalations from clients and providers, resolving issues before they reach the attorney or Ops Manager
• Monitor and drive case velocity — ensuring cases move efficiently through each pre-litigation phase
• Identify roadblocks to case progression and proactively clear them
• Maintain strong case file organization and documentation discipline
• Actively use dashboards and reporting tools to evaluate team KPIs and identify underperformance
• Lead onboarding and training for new case managers joining the pod
• Balance personal caseload management with team supervision duties

Skills

Team Leadership

Case Management

Data literacy

Communication

Organization

Medical Records Review

Education

Bachelor’s degree or Paralegal Certificate

Tools

Filevine

Clio

SmartAdvocate

Job description

TopDog Law, a fully remote personal injury firm scaling nationally, seeks a Case Manager Lead to supervise the pre-litigation team and ensure cases are investigated, documented, and progressed toward settlement.

You will own onboarding, coaching, and day-to-day guidance while partnering with the Pre-Litigation Attorney to maintain quality, timelines, and outcomes across a high-volume caseload.