Pre-Litigation Case Manager Lead — Remote Ops Leader

TopDog Law; United States; Remote; USD 85,000 - 121,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and parental leave

Job summary

TopDog Law is seeking a Case Manager Lead to oversee the pre-litigation case management team within the pod. You will supervise 3–5 Pre-Litigation Case Managers, balance workloads across the group, and ensure case handling, documentation standards, and firm workflows are followed.

As operational lead, you’ll manage 50 active cases in a high-volume environment, own data dashboards, drive case velocity, and coordinate with the Pre-Litigation Attorney.

Qualifications

• 6-8 years of experience supporting Personal Injury pre-litigation matters on cases in multiple states or the state of Georgia.
• Proven experience managing and leading a team of case managers, directing case strategy and workflow to efficiently drive files through each phase and toward timely settlement.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage a high-volume caseload in a fast-paced environment.
• Strong written and verbal communication skills.
• Experience requesting, reviewing, and summarizing medical records and bills.

Responsibilities

• Supervise 3–5 Pre-Litigation Case Managers within the pod.
• Assign and balance workloads across the team.
• Provide coaching and day-to-day support to help case managers execute effectively.
• Serve as primary operational liaison between the case manager team and the Pre-Litigation Attorney.
• Monitor progress and drive velocity through pre-litigation phases.
• Own dashboards, KPIs, and process improvements.

Skills

Team leadership

Case management

Organization

Communication

Attention to detail

Time management

Remote collaboration

Legal understanding (PI)

Education

Bachelor's degree

Paralegal Certificate

Tools

Filevine

Clio

SmartAdvocate

Job description

TopDog Law is seeking a Case Manager Lead to oversee the pre-litigation case management team within the pod. You will supervise 3–5 Pre-Litigation Case Managers, balance workloads across the group, and ensure case handling, documentation standards, and firm workflows are followed.

As operational lead, you’ll manage 50 active cases in a high-volume environment, own data dashboards, drive case velocity, and coordinate with the Pre-Litigation Attorney.