Remote Lead FMLA & Disability Forms Specialist

Sharecare; Salt Lake City (UT); Remote; USD 48,000 - 64,000; Full time

Job summary

Sharecare is a digital healthcare company that delivers software and services to improve care quality, outcomes, and costs. This role focuses on completing FMLA/Disability forms accurately and efficiently, while upholding Sharecare values and providing high-quality customer service.

As a Lead, you will liaise with management and drive performance and compliance across teams. The position requires strong organizational skills, experience in medical records, and the ability to handle sensitive

Qualifications

• High School Diploma (GED) required; degree preferred.
• 2+ years prior experience in a medical records department or like setting, medical terminology required
• Experience with FMLA and disability form completion, preferred
• Demonstrated leadership skills
• Demonstrated ability to prioritize, organize and meet deadlines
• Demonstrated documentation and communication skills
• Strong computer software experience: MS Word & Excel
• Excellent organizational skills and ability to multi-task
• Must be able to type 50 wpm
• Must be willing to learn new equipment and processes quickly
• Must be self-motivated, a team player and have proven customer satisfaction skills
• Must have excellent communication skills, both written and verbal

Responsibilities

• Processes FMLA/Short Term Disability paperwork in accordance with client, state, and federal guidelines.
• Communicates with patients and physician coordinators about disability/FMLA paperwork in an upbeat, patient-centered attitude.
• Processes medical record requests as needed with proper adherence to HIPAA and HITECH compliance training and laws.
• Completes FMLA/Disability forms by utilizing industry standard responses as per the type of specialty practice.
• Ensures FMLA and disability forms are data entered into our secure processing platform accurately and completed post-payment within contractual turnaround times.
• Maintains professional relationships with all clients.
• Provides onboarding and training services to new employees as required.
• Produces periodic reporting as requested.
• Provides attention and care to patients and patient representatives.
• Complies with client/site policies and procedures, including HIPAA, state and federal regulations, and labor laws.
• Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release.
• Able to provide support and backup for Forms, Release of Information and/or audit teams, as needed

Skills

Leadership

Time management

Communication skills

Team player

Self-motivated

Customer satisfaction

Typing 50 wpm

Education

High School Diploma (GED)

Tools

Microsoft Word

Microsoft Excel

Job description

Sharecare is a digital healthcare company that delivers software and services to improve care quality, outcomes, and costs. This role focuses on completing FMLA/Disability forms accurately and efficiently, while upholding Sharecare values and providing high-quality customer service.

As a Lead, you will liaise with management and drive performance and compliance across teams. The position requires strong organizational skills, experience in medical records, and the ability to handle sensitive