Lead FMLA & Disability Forms Specialist

Sharecare Operating Company, Inc.; Atlanta (GA); Remote; USD 38,000 - 48,000; Full time

Job summary

Sharecare is a digital healthcare company delivering software and services to improve care quality, outcomes, and costs. This position handles FMLA/Disability forms with accuracy and strong customer service, aligning with Sharecare values of Servant Leadership, Family, Compassion, Accountability and Respect.

As a Lead, you will work with management, monitor performance, and provide onboarding and training to new employees, while ensuring HIPAA/HITECH compliance and timely, quality service for

Qualifications

• High school diploma or GED required.
• Experience with FMLA and disability form completion preferred.
• Demonstrated leadership and ability to prioritize and meet deadlines.
• Excellent written and verbal communication skills.
• Strong computer skills including MS Word & Excel.

Responsibilities

• Processes FMLA/Short Term Disability paperwork per guidelines.
• Communicates with patients and coordinators in a patient-centered manner.
• Handles medical record requests with HIPAA/HITECH compliance.
• Data enters forms accurately into the processing platform and post-payment within turnaround times.
• Maintains relationships with clients and supports onboarding/training of new employees.
• Produces periodic reports and assists with audits as needed.

Skills

Leadership skills

Prioritize tasks

Organizational skills

Communication skills

Customer service

Typing speed

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Sharecare is a digital healthcare company delivering software and services to improve care quality, outcomes, and costs. This position handles FMLA/Disability forms with accuracy and strong customer service, aligning with Sharecare values of Servant Leadership, Family, Compassion, Accountability and Respect.

As a Lead, you will work with management, monitor performance, and provide onboarding and training to new employees, while ensuring HIPAA/HITECH compliance and timely, quality service for